Every day, high-intent travellers reach checkout ready to book, only to have their payment declined. 5% of travel transactions fail due to insufficient funds, costing the travel industry billions in lost revenue. Founded in 2023, Hands In was built to help travel businesses recover these lost transactions and convert high-intent customers who would otherwise abandon their bookings.

Headquartered in London and backed by former and current executives from companies including GoCardless, Elavon and Worldpay, Hands In works with global travel brands such as Air Europa, Webjet and Sports Events 365. The company has also established partnerships with leading travel payment providers and platforms, including Outpayce, CellPoint Digital, Yuno, DEUNA, UATP and more.

The award-winning solution is pioneering a new approach to travel payments, helping businesses generate incremental revenue by recovering failed transactions and converting high-intent bookings. With split payments and decline recovery built around the way travellers actually pay, Hands In is helping shape the future of travel payments.

Awards

2023

🏆 Award win

Winner of Start-Up Innovation of the Year at Merchant Payments Ecosystem. View post

Shortlisted for Travolution Start-Up of the Year. View post
Named in the TTG 30 Under 30, featured by Retail Week as a top nine payment disruptor, and voted one of the 15 fastest-growing payment startups by Startup London. View post

The Core Values We Hold

Continuously Innovating

Hands In is operating in a travel niche of its own and is paving a path to the future where split payments at checkout are a no-brainer.

Deliver on Quality

Hands In believes in delivering superior quality work at every step of the partnership to not just satisfy our clients, but delight them.

Customers First

Our clients and partners are the centre of everything we do, and their satisfaction is of the utmost importance to us.

Promises Delivered

Hands In believes in keeping its promises. We follow through on all of our commitments on both timelines and budget.

Continuous Collaboration

Our Hands In team is one collaborative family, and all our clients and partners can feel the joint energy and motivation that we bring to each project.

We Go The Extra Mile

Hands In aims to exceed expectations and thus goes the extra mile, for each other, for the company, and for the partners that have joined hands with us in our journey.

Meet Our Leadership

Samuel Flynn

Co-Founder | CEO

The visionary Founder and CEO of Hands In. As a seasoned serial entrepreneur, he has garnered widespread recognition for his exceptional achievements. Featured in prestigious media outlets like the BBC and acclaimed as a Fintech Rising Star, he has also earned a place among Tomorrow's Travel Leaders (TTG - 30 Under 30), Fintech Times, and FF Finance.

Samuel's remarkable contributions have not only sowed the seeds for a payment revolution within the travel industry but have also firmly established him as a trailblazer in the fintech arena.

Raul Patel

Co-Founder | CTO

The dynamic developer, CTO and co-founder of Hands In, driving the tech engine of this innovative venture. With an unyielding dedication to pushing the boundaries of technology, Raul's journey began at Imperial College London, previously worked at Intel, Money Duct and further served as a quant engineer G-research, he discovered his true passion for self-creation during this time, and it was here that his brilliant tech mind laid the foundational stones for a groundbreaking payment revolution.

Raul Patel's relentless pursuit of innovation and his exceptional expertise continue to drive transformative change within the industry.

Backed By Industry Leading Advisors

With their extensive knowledge of global business, the travel industry, payments, technology, and innovation, they continually inspire us with fresh ideas, encourage us to embrace bold thinking, and champion our pursuit of greater achievements.

David Parker, CEO of Polymath Consulting, is a leading figure in the payments sector. With extensive experience and a passion for innovation, he has guided and advised fintech companies, including Curve, Konsentus, KYP, and others.

His insights and dedication make him an ambassador for change in the financial technology landscape.

A prominent figure in finance and technology, he is a trusted advisor to companies like BankFi, Qiwi, Payment Works, and Bitsafe. With a remarkable career marked by keen insights and strategic guidance, he has consistently demonstrated expertise in shaping the fintech landscape.

His contributions to Europe's largest merchant-acquiring conferences have left an indelible mark on the industry's evolution.

As the Chief Technology Officer of fintech unicorn You Lend, Mark Ufland is a true wizard and an extraordinary talent in the field. His remarkable expertise and innovative vision have propelled You Lend to new heights, solidifying its status as a fintech powerhouse.

Ufland's mastery of tech and his unwavering dedication to pushing the boundaries of what's possible make him an indispensable figure within the industry, shaping the future of fintech in remarkable ways.

A distinguished figure in the realm of travel payments, Paul, widely regarded as a pioneer in the field, leads his consultancy firm, Up In The Air, playing a pivotal role in advising numerous global airlines and online travel agencies. With a commitment to innovation and a deep understanding of the travel industry, his expertise has left an indelible mark on the way businesses navigate the complex world of travel payments.

Paul's contributions continue to shape and refine the future of payment solutions in the travel sector, making him an invaluable asset to the industry.

Saul Meyer, a distinguished member of the Hands In advisory board, brings a wealth of expertise and an impressive track record to the table. As a former analyst at Goldman Sachs, Saul's journey in the financial sector laid the foundation for his remarkable achievements. He co-founded Xexec, the United Kingdom's leading provider of employee rewards, recognition, and engagement solutions, catering to financial and professional service firms.

With his extensive experience and innovative mindset, Saul plays a vital role in shaping the strategic direction of Hands In, further solidifying its position in the industry.

Peter Sugarman, a highly respected authority in the private equity sector, is an integral part of the Hands In advisory board. Beginning his illustrious career at J.P. Morgan, Peter has held numerous prominent positions, including Chairman of the Board for Optimum SME Finance Limited, Partner at JRJ Group, and Director at iProov. His profound knowledge and leadership have been instrumental in driving success across various ventures.

Peter’s invaluable insights continue to guide Hands In, ensuring a robust and innovative approach to achieving its goals.

About Us