Yes, we support all major card types, including AMEX,Visa, MasterCard, JCB, and others, as well as serviceslike Apple Pay and Google Pay, with the ability to addmore as needed.
We send out automated payment reminders to everyone in a group via email and SMS. Additionally, all participants can send reminders to others in the transaction. The schedule for automated reminders depends on the length of the booking window.
We manage dynamic pricing at the checkout by authorising a slightly higher amount (with end-user approval) than the actual checkout.
You can refund customers through our Merchant Dashboard or API. We support both partial and full refunds at both the group and customer levels, enabling you to handle every refund scenario.
The booking window is completely customisable and set by the merchant. Hands-In can support checkouts as short as 5 minutes but can also extend up to 7 days.
If an instalment fails, the customer will be notified and will have 7 days to settle the overdue amount. Failure to do so will result in the plan failing, and the customer may potentially lose the deposit paid to the merchant and potentially more, depending on the Retailers and customers are provided with several options.
A - Lead booker removes:
If someone drops out before the expiration date, the lead booker can remove them from payment. Other group members can pay on behalf of the dropout.
B - Lead booker pays on behalf:
We support partial payments, allowing the lead booker or group members to pay on behalf of others.
C - Merchant does partial payment:
If a Merchant doesn't accept partial payments and someone hasn't paid by the expiration date, we void all payments into the group, returning money to group members.
The customer receives an error message and can attempt the payment again with another card.
Multi Card payments work by rendering a web widget. This can be embedded on any page of your website, including the checkout page. Additionally, upon payment decline, it appears as a pop-up, allowing users to retry spreading payments across a series of cards.
We facilitate full or partial refunds for both single and multiple cards.
- For a full purchase refund, initiate it for the entire multi card purchase.
If you prefer refunding a single card, simply select the option and issue the refund.
The minimum amount is $1, and the amounts are set by the payer. We can accept all cards that are accepted by the PSPs you connect to Hands In.
Limited to 4, this could be extended upon request.
Yes, you can modify your instalment schedule at any time before the issuance date of the plan.
Yes, you can change your payment method at any point; however, we will always keep a card
on file should the new payment method fail on the instalment date.
If someone else in the group is overdue on their instalment, they will have 7 days to settle this
amount or the entire group booking will be cancelled. As a failsafe, everyone else in the group
will be notified of their overdue amount and can settle on their behalf. If you settle on behalf of
anyone else in the group, we will automatically balance your future payments to ensure they
cover their amount.
Yes, you will have the ability to re-sell the tickets as the inventory becomes available, and you
can collect the deposit fee from the customer.
If an instalment fails, the customer will be notified and will have 7 days to settle the overdue
amount. Failure to do so will result in the plan failing, and the customer may potentially lose the
deposit paid to the merchant and potentially more, depending on the merchant's refund policy
Our system supports both instant and delayed capture payments. The current maximum length of time we support for a booking window can be is 7 days (168 hours). There is no minimum amount of time but we recommend a suitable amount of time to give everyone in the payment enough time to join, pay and complete the payment.This can also be tested via our sandbox.
Yes, we are able to support dynamic fluctuating price changes during the entire checkout time window for a booking.
Yes, simply just set the "autocomplete" field of the payment to false and trigger your fraud analysis tool on the webhook event "PaymentCreated". From here your fraud tool can decide whether to decline or accept the payment.
No, Hands In’s payment connection relies solely on havingaccess to the merchant's hosted payment page, whetherprovided by a partner or directly managed by themerchant.
Hands In is compatible with all direct channel payments, including both mobile and web applications
A single PNR is created for passenger groups of 1–9, displayed as one PNR with multiple transactions.
Yes, we can operate with your current GDS system.
Hands In is compatible with NDC when it is connected through a hosted payment page for the airline
The only documentation sections to implement would be “Multi-Card Payments” and “Group Payments” for creating payment sessions, depending on the product/s you wish to use.
You can also setup & configure webhooks in our dashboard so you can subscribe to key events that happen like a group payment completing. You can then react to a webhook event, in order to reconcile and handle any business logic accordingly.
Learn more via our docs. Please note you will need to be logged in to our dashboard to access our documentation
We have a Private API which we would need to grant access to you. Through this, you will be able to programmatically create and manage Merchant Accounts, including adding/removing connections. This also enables them to retain their current setup / payment routing rules that already exist within your system.
However, we do just recommend that your clients create a Hands In account and simply connect you as a PSP within it. This enables them to retain their current setup / payment routing rules that already exist within your system.
Yes , we have newly developed an instalment payment method set to launch soon, where customers are able to pay over time before a product is released to them (Layaway), allowing a customer purchase their flights with an airline e.g split this into instalments and pay this over time but they do not recieve the ticket until the entire purchase is made up, this product has a particualr empahsis for travel and airlines where they own their own inventory, we aim to be launching this with one of our airline clients later this year.
Yes the consumer has the option to replace and retry with a new card. The entire order fails, only when the checkout times out which is set by you as the provider.
Yes, it is possible to white-label these shared links, this is an item on our roadmap and will be live by the time you likely go live.
Yes, it is possible to white-label these emails, specifically we have elements to upload your own logo and implement custom branding. Currently, we do not support sending these emails from your own domain address but can easily add this functionality assuming you want to move forward.
