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Hands In is proud to announce that we have been awarded Champions of Customer Experience at the Travolution.com Awards 2025, ranking ahead of major global travel brands including EasyJet and TUI.
This recognition marks a significant milestone for Hands In and reflects the growing importance of flexible, customer-centric payment experiences across the travel industry.
In travel, customer experience is often discussed in terms of inspiration, booking, and fulfilment — but the payment moment remains one of the most critical points in the journey.
Hands In focuses on removing friction at checkout by enabling split payments, multi-card transactions, and decline-recovery flows that allow customers to complete bookings that would otherwise fail due to insufficient funds, card limits, or group payment complexity.
By addressing these challenges directly, we help travel brands improve conversion, recover incremental revenue, and deliver a smoother, more intuitive payment experience for their customers.
The Champions of Customer Experience award recognises solutions that make a measurable difference to end users, and we are proud to see this impact acknowledged by the Travolution judging panel.
In addition to winning Champions of Customer Experience, Hands In was shortlisted in three further categories:
These shortlists reflect both the momentum behind split payments as an emerging category and the strength of the team driving Hands In forward.
This achievement is the result of close collaboration with our airline, OTA, and travel technology partners, as well as the trust placed in Hands In by merchants who are actively prioritising conversion, revenue recovery, and customer experience.
Together, we are helping travel brands turn soft declines into completed bookings and ensure that payment friction is no longer a barrier to purchase.
As travel continues to rebound and transaction values rise, payment flexibility will play an increasingly central role in customer experience strategy.
Hands In remains focused on expanding its capabilities, scaling with new partners, and continuing to support travel brands in delivering seamless, high-performing payment journeys.
We would like to thank Travolution, our partners, our clients, and the entire Hands In team for their continued support.